Delivery & Returns

For all purchases within the UK, Standard Delivery is sent by Royal Mail 1st Class Recorded and will require a signature and costs £2.99 regardless of the size of your order. Any UK orders over £50 will qualify for free P&P, which will be sent via a signed for service. For International orders, postage is set at £6.00 for Europe and £7.99 for the rest of the world. This will be sent by Royal Mail International Signed For, or Airsure.

If you are not in to sign for your order then a card will be left informing you that your parcel has been taken to your local Post Office depot. You can arrange to collect it from there, or you can arrange a redelivery with your depot. Post Office depot’s hold parcels for 14 days before returning them to us. If your parcel is returned to us as "not called for", which means that nobody collected it from the local depot or arranged redelivery, then we will treat this as a cancelled order and we will make a charge not exceeding 10% of the order value to cover costs we have incurred in receiving your payment, sending your parcel and paying for the return. We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. Please contact the carrier directly. We will inform you of the refund amount via email. If you still require the goods please reorder. Your order will usually arrive within 3-5 working days of it being placed, so if you are expecting an order to be delivered and it has not arrived, then please check with your local depot to see if they are holding it for you. We aim to deliver your item as soon as possible, If you have not received it within 7-10 days of your order don't hesitate to contact us for assistance.

As part of our efforts to maintain a "greener" environment, we try to recycle some packing materials where possible, such as bubble wrap, polystyrene peanut chips and cardboard boxes. Please be assured that your parcel will be properly packaged, even if some materials have been recycled. We hope that you won't be offended or have any objections to this. If any products are damaged or broken when they arrived please contact us on 0845 0020016.

Lost Parcels

We will replace lost orders in full.* Please contact us if you believe your item has been lost in the post. We will give you a tracking number for your item - please check that your depot is not holding your item. Please note that it can take up to 10 working days to deliver your order, longer during busy periods such as Christmas.

*NB): If you believe your item is lost please contact us. We will check the delivery address that you supplied with you. If you have entered any part of your delivery address incorrectly on your order, including the postcode, then we are not able to claim against the loss with Royal Mail, and consequently cannot refund/replace your order. We use the address for delivery that you supply, so you must ensure that your delivery address and postcode is 100% correct. Please enter the digits carefully! If you are unsure of your delivery postcode, then check online at www.royalmail.com using their online postcode checking facility.

Order Processing

Most of the products in the shop are carried as stock items. If an item is in stock it will usually be posted to you the same or next day. If an item is out of stock, it will usually be posted within 5 working days of your order being placed. You should expect your delivery within 10 days of placing your order. However, during especially busy periods of the year such as Christmas, please allow 15 working days for your order to reach you. If you have not received your order within 10 working days of payment, then please email and we will track your order.

Product Refunds

If products are faulty or damaged we will offer a replacement or refund. Please return the product with its original packaging stating the reason for return. We will also refund postage costs. If you have tried the product and are unhappy with the results, then please contact us via email to ensure that you are using the correct and appropriate product for your skin's needs. It is also imperative that you follow the directions given. Some of the products we sell may have temporary side-effects for some people and these are usually resolved after a few weeks of use. We offer advice by e-mail if you need help choosing the right products before you buy. We will not refund or replace products that have been used or opened for hygiene reasons. If you have a reaction to a product, then please tell us and we will inform the manufacturer of the product so that they can update their adverse incidents of the product. We will not however refund against such a product that you have shown sensitivity to. Please ensure when ordering make up, the colour you choose is correct as the product cannot be returned.

Cancelled Orders

It is OK to change your mind! If you wish to cancel your order, then please telephone us as soon as possible. If your order has not been dispatched, you will receive a refund of your payment. If your order has already been dispatched, you will need to return it to us within 14 days, using a secure service such as Special Delivery or courier. When we receive it, we will refund your payment, minus our postage costs and a 10% administration fee.